Minerals Producer Improves Service with Email & Fax from Oracle Managed Cloud Services

The Company

Specialty Minerals, a wholly owned subsidiary of Minerals Technologies, is an international high-performance mineral producer known as the world’s largest producer of precipitated calcium carbonates. Active in mining and manufacturing minerals for more than 150 years, Specialty Minerals’s products are used in various applications, from paper, plastics, and adhesives to sealants, paints, and pharmaceuticals.

The Problem

Specialty Minerals migrated to Oracle Cloud Infrastructure (OCI) and needed a replacement solution for a legacy application that was unable to scale with the company’s expanding requirements. Requiring an OCI-ready solution, Specialty Minerals desired a reliable solution that was low maintenance and offered high-availability and robust features for document automation.

The Solution

Specialty Minerals selected AventX for Oracle EBS to automate the email and fax delivery of up to 400 pages of mission-critical business documents per day. Certified for OCI, AventX supports Oracle’s Linux-hosted environments and does not require any additional hardware to maintain.

“We needed a solution that would increase productivity,” states Tony DePalma, Chief Information Officer. “With our previous solution, the custom application served its purpose; however, the [legacy] application did not scale well with our long-term plans.” AventX allows Specialty Minerals to automatically email and fax any volume of any document generated from Oracle, including purchase orders, invoices, sales order acknowledgments, and certificates of analysis.

Designed as an automated, unattended delivery solution, AventX enabled Specialty Minerals to eliminate costs and increase productivity through streamlining workflows. “AventX for Oracle EBS has improved our customer service,” states DePalma. “Now, when an order is booked, the Order Acknowledgment is automatically emailed to our freight carrier for pick-up.” No user intervention is required.