What To Look For In An Advanced Fax Routing Solution

6 Key Components to Look for in an Advanced Fax Routing Solution

1. Route inbound faxes to any destination

Intelligent inbound fax routing provides a streamlined, centralized approach for your company’s receipt of faxes. Look for the capability to route incoming faxes to your employees’ desktops, file folder, or printers automatically. Automatic routing eliminates the need for individual fax machines and costly plain old telephone service (POTS) lines—saving your organization both time and money.

2. Delivery Server Hardware

A centralized delivery server is a key element in intelligent inbound routing. Look for delivery channels capable of sending and receiving anywhere from 10 to 40,000+ pages daily. Also, look for Windows and Linux supported configurations in either digital (T1/PRI/FOIP) or analog-based delivery servers to provide a streamlined environment for managing all of your incoming and outgoing faxes.

3. Route by Document Content | Optical Character Recognition (OCR)

A critical component of fax routing is the ability of your fax system to parse important information from the fax image. Look for the capability to use Optical Character Recognition (OCR), barcodes, or any other key identifier to intelligently route your documents to specific email inboxes, network printers, or files based upon pre-set rules.

4. Route by Dialed Number (DID/DNIS)

Look for digital and analog fax configurations for dynamic inbound routing based upon the digits dialed by the sending fax machine.   By associating the last four (4) digits of the recipient’s fax number with the recipient’s preferred method of receiving faxes, the delivery server will intelligently route the inbound fax to the respective destination(s).

5. Route by Fax Line

If your dedicated fax line is connected to the centralized delivery server to handle high-volume inbound fax traffic look for the capability to direct this traffic to internal email inboxes, network printers and/or files.

6. Route by Caller ID

Look for inbound routing based upon the caller ID associated with the incoming fax.  Using this method, fax traffic from specific vendors or customers can be configured for delivery to particular destinations (email inboxes, network printers, and/or files).