About STR Software

Year Track Record

Founded in 1986, STR Software began with a focus on faxing documents from HPe3000 environments. Since then we’ve expanded our product offerings and have licenses in 28 countries.

Licenses

As the established market leader for the past three decades, our solutions have expanded to include UNIX, Linux, and Windows, with certifications with major ERP providers such as Oracle and SAP.

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Customer Satisfaction Rating

With all our products written and serviced from one central location, customers typically experience their support inquiries closed on the first call. That’s right, call. No hiding behind forms and websites.

STR Software specializes in the development and support of superior document delivery and data/file transfer solutions. The cornerstone of our business is our AventX product line for automated document delivery from ERPs and other business applications for, among others, accounts receivable, purchasing, maintenance, and manufacturing teams. A second product, AventX A2A, supports enterprise file transfer and migration processes and maintenance and manufacturing teams with data transfer initiatives, enabling IoT functionality for heavy assets, hybrid cloud solutions, and secure data transfer.

Founded in 1986 by Ben Bruno, STR Software began with a focus on delivering documents from HPe3000-based environments. As the established market leader for the past three decades, AventX solutions have expanded to include UNIX, Linux, and Windows environments and certifications with major ERP providers such as Oracle and SAP.

With average employee tenure of almost ten years and an extremely high customer retention rate, STR Software is proud to have knowledgeable employees who place customer satisfaction as a top priority. We are honored to have customers who continue to give us the opportunity to serve.

Our 30 plus years of longevity developing and supporting our products, is the best testimony that STR Software continues to provide “Solutions That Run”.

Our Core Values

Integrity and ethics are the hallmark of our business practices.

Our best vendor relationship has been with Biscom when they were four people and we were just one. The relationship was established in 1988 with a simple handshake and a firm commitment by everyone to create and support the best automated fax product on the market. As the companies added staff we instilled that same mantra. This relationship continues to this day, simply because of the integrity, ethics, and character of the teams on both sides. 

We exemplify teamwork in all interactions.

We can’t go it alone. The company is what it is because of a high degree of teamwork. It is a wonderful sight to see our team’s work well together to set a goal and achieve it. Although it is a cliché, “there is no ‘I’ in team” is true at STR Software. Nobody can be successful at this company without having the help of others.

We honor individual intellect, creativity, initiative, innovation and productivity.

It is important we build teams centered on the “double i’s” of intellect and initiative. We want to hire and retain smart people whose creativity brings new ideas to improve our products, services, customer experience, and internal processes. We honor and reward them for their contributions. 

We take pride in achieving results.

At the end of the day, we want everyone to go home with a feeling of satisfaction for the work we accomplished. It may be that awesome software that we have developed. Or the challenging support call we resolved to keep a customer’s mission-critical business process running. We achieve results as a team, taking pride in the large and small victories alike.

We consistently exceeded everyone’s expectations for service, product quality and professionalism.

Better than average is never good enough. We strive to exceed the expectations of our customers with the best product from the best people. We have received fantastic ratings from our customers that we truly cherish. We stick with customers and work tirelessly if needed to solve their problems. Deep care for our customers is a requirement for employees to be successful at our company.

We encourage personal growth.

Every single employee hired here had no experience with the majority of what they had to know to perform their jobs. They had to learn it as they went about their daily work. This requires a strong personal interest on their part and a solid support and training system from us. We strive to do our best to help individuals grow and to celebrate all of our accomplishments. 

We are committed to each employee’s success.

We help each other reach assigned goals that lead to the success of the company as well. People want to associate with successful people. The company will be successful when the contributions of each employee reach the intended goal. Better yet, exceed it.

Our Philosophy

As the success of customers using our solutions drives our company growth, STR Software remains committed to ensuring that our products and service will always exceed expectations. This promise is baked into our product name AventX, which is derived from the Spanish word aventajar, meaning to exceed or surpass.

Customer Satisfaction

As the sole source for AventX and AventX A2A solutions and support, customer satisfaction for our products and support services is our highest priority. With the highest customer retention rate in the industry, we strive to exceed your expectations from the initial consultation to the completed implementation.

Human-Based Support

STR Software is proud to offer human-based support. In the event support is needed, we believe you are entitled to speak with a human instead of voicemail. Over 99% of support calls are answered on the first attempt by our support personnel.

Developer-Backed Support

STR Software creates and supports our own solutions – we do not support re-sellers or allow outsourced support vendors for our software. Your IT staff can be assured that any support ticket opened will be handled by someone who is knowledgeable about your environment and handles AventX or AventX A2A on a daily basis.

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Customer-Based Enhancements

STR Software proactively requests customer feedback to determine where efficiency improvements can be made to increase the value and benefits AventX and AventX A2A bring to your organization. With regular new releases throughout the year (included in your support agreement), our development team is committed to maximizing the functional and economic value of your investment.

90-Day Money-Back Guarantee

STR Software is committed to the high quality of our product, support and services. If, for any reason, you are not satisfied with our company or products, we offer a no-hassle, 90-day money-back guarantee. This is just one more way we guarantee your success with our solutions.

It’s been bulletproof – we’ve had no issues. The thing about AventX is that once it’s set in stone, you don’t have to touch it. This is by far the best product of its kind available in the market!

— Michael Buff, IT Data Center Supervisor —
Sloan Valve Company

“The closest [competitor] we evaluated was Oracle BI Publisher, but then we had to build additional extensions. With AventX it all comes together in one box. AventX has helped us to automate our process and has lead us to a very efficient end-to-end process for document delivery.”

— Mohan Dutt, Senior Manager of IT for Billing, Accounts Receivables, Tax & Revenue —
Equinix

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